Digital Service Manager
Digital Service Manager
Permanent Position (37 hours per week)
OneTeam – Band 10 – £50,269 to £54,495 p.a.
Location: Brentwood Borough Council and Rochford District Council
Closing Date for accepting applications: Sunday, 22nd March 2026
Interviews will be held on the 15th and 16th April 2026
(Starting salary dependent upon skills and qualifications, progression subject to satisfactory performance)
Do you want to be key in the management and delivery of digital services across two ambitious councils? Are you passionate about digital services that make a real difference to residents and employees? Have you got the skills to manage teams, manage digital products and services, build relationships across the businesses and create continuous improvement of live services?
Brentwood Borough Council and Rochford District Council have formed a strategic partnership sharing knowledge, experience, and projects for the benefit of both councils. We are seeking a motivated and dynamic Digital Service Manager to join our Digital, Data and Technology team.
As Digital Service Manager, you will lead the digital service teams (Product Development & Application Support and Geospatial), providing continuous service improvement and ensuring reliable digital services.
You will:
- Own the live operation of digital services
- Act as escalation points, oversee incident, problem and service requests
- Work with Services to reduce failure demand
- Use resident and Officer feedback to improve digital experiences
- Working with the Council services you will identify opportunities to improve
- Ensure service meet information governance, data protection and Security requirements
- Use project management skills to deliver improvement projects
- Provide supplier and financial management
- You will have skills around the Microsoft stack, and development experience
We offer hybrid working, but you will be working across both Councils and are expected to be regularly working in the offices.
Why join us?
You’ll be part of a forward-thinking team, working across both councils, with opportunities to shape digital strategy, improve services, and develop your career. We offer flexible/agile working, a supportive environment, and a commitment to equal opportunities.
For an informal discussion, please contact Tim Huggins:
tim.huggins@brentwood.gov.uk or 01277 312551.
Brentwood Borough Council and Rochford District Council are committed to safeguarding and promoting the welfare of children and adults, and expect all employees, contractors, and volunteers to share this commitment. We welcome applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.